Support for SumDoc, SumSheet and SumSlide
Something does not open, looks wrong or does not save? Write to us — the message goes to the engineers who build the apps.
Need it fixed today? The SumOffice Service Center sends you your own build of the editor with the fix — in 120 minutes on Premium.
What to include
- Which app and where — SumDoc, SumSheet or SumSlide; iPhone, iPad, Android, Mac, Windows or Linux; the version from the app's About screen.
- What you did and what happened — the steps, and what you expected instead.
- The file, if you can share it — a non-confidential copy that shows the problem is the fastest way to a fix. Never send a file you are not allowed to share.
SumOffice for Jira and Confluence
Write to hello@sumoffice.com. We answer within one business day (Monday–Friday, CET).
- What to include — Jira or Confluence; your site address (
yoursite.atlassian.net); the issue key or page URL; the file name, size and format; the time of the error with time zone; the error text or a screenshot. Do not send the file itself, tokens or passwords. - Install and use — Jira guide, Confluence guide.
- Known limits — files up to 100 MiB; formats
.xlsx,.xlsm,.xlsb,.docx,.pptx; Jira Cloud keeps no attachment versions, so a save replaces the attachment of the same name; Confluence keeps the normal attachment version history; the app uses an external service (Forge Remote), so it is not “Runs on Atlassian” and offers no data residency. - Data — nothing is stored after the editing session: privacy policy of the apps.
Common questions
Do my files leave my device? With the mobile and desktop apps, no: they edit files locally. With the cloud integrations (Jira, Confluence, Google Drive, Nextcloud) the file goes from that system to our editing service and back — see below and the privacy notice. What the apps send, and when, is listed in the privacy policy.
Do I need an account? No. The apps work without registration or sign-in; the cloud integrations use the sign-in of the system you open the file from.
Where do I get the desktop apps? On the download page.
How do I delete what I sent you? Write from any address and say which report to delete — see the privacy policy.